Privacy Policy

1. Introduction

This Privacy Policy describes how Wonderland Treks & Tours ("we", "us", "our") collects, uses, and protects information when you use the Hunza Drive mobile application ("the App"). By using the App, you agree to the practices described in this policy.

Developer contact: info@wonderland-tours.com

2. Information We Collect

The App may collect the following types of information:

• Location data: The App may request access to your device location to provide navigation, route guidance, and location-based features within the Hunza region. Location data is used only while the App is in use and is not stored on our servers.
• Device information: Device model, operating system version, and unique device identifiers for app performance and crash reporting purposes.
• Usage data: Anonymous information about how you interact with the App (screens visited, features used) to improve the user experience.
• Camera / Storage: If the App includes photo or media features, it may request camera or storage access. This data is stored only on your device and is never uploaded without your explicit action.

3. How We Use Your Information

We use the collected information to:

• Provide and improve the core features of the App
• Diagnose technical problems and fix bugs
• Analyse anonymous usage patterns to enhance performance
• Respond to support requests you submit to us

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Sharing

We may share data only in the following limited circumstances:

• Service providers: Trusted third-party services that help us operate the App (e.g. crash analytics tools such as Firebase Crashlytics). These providers are bound by confidentiality obligations.
• Legal requirements: If required by applicable law, court order, or government authority.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Anonymous analytics data may be retained for up to 24 months. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Children's Privacy

The App is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at info@wonderland-tours.com.

9. Third-Party Services

The App may use third-party services including Google Maps, Firebase, or similar platforms. These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Wonderland Treks & Tours
Near Serena Hotel, Karimabad, Hunza
Gilgit Baltistan 15700, Pakistan
Email: info@wonderland-tours.com
Phone: +92 344 378 8887